We have just about HAD it with Time Warner. Last year we complained nearly two dozen times about after hours internet access. It wasn’t until they forced us to use their Turbo equipment that our connectivity improved.
Then we got suckered into using their phone service with the inference that we’d have a LAN line we could use in case of emergency. Wrong. What we got was a digital phone that did not connect directly to our RJ-11 ports. Haven’t used it since they installed it. And for the past several months we’ve had periods where the display went to gray.
Due to the amount of emails I receive, I ended up behind on a payment this month (I have the paperless option enabled). Last night I finally got through 150 flagged for follow up emails and paid the Time Warner bill.
Tonight we huddled up as a family on a cold Saturday evening to watch a movie. We navigated to channel 1 and found the movie Shorts. Unfortunately we got the “Call Time Warner” message upon purchase. First I called my bank to verify that the payment cleared (it did). Then I called Time Warner and spoke with an agent who identified herself only as “Jen”. Jen, while polite, said my payment could take up to 48 hours to process, and since it was Saturday, that would mean we wouldn’t be able to watch Shorts until Monday.
Enough was enough with this company. I immediately told Jen about my awful experience with Time Warner and insisted that she escalate to a manager if they expected to keep our business. Jen indicated that her manager was not available and that even if he was, they are on a new system that does not allow for her or her manager to override the system.
I replied, “well thanks for nothing” and ended the call. Time Warner, if you’re out there and you’re listening, listen to this: We are switching to Verizon next week unless our Time Warner complaints are addressed.
Hope the rest of the world is enjoying their Saturday night.